When was the last time that your organization had an unexpected technology expense blast your IT budget out of the sky? Surprise issues that you don’t plan for could potentially derail your budget for months, or even years, depending on the severity of it. Having a clear idea of what your IT service plan covers is a great way to make sure that you don’t get hit by surprise billing.
We’ve put together a list of scenarios that you’ll want your IT support to cover. This way, you can avoid situations where you get unexpected bills from IT work performed on weekends, during off-hours, or on holidays.
Situations You Want Your IT Provider to Cover
When you sign up for IT support, you sign what’s called a service level agreement. This determines what type of service you receive throughout the course of your relationship with the managed service provider. Of course, this could change depending on your provider’s business model, but there are some specifics that you want to keep an eye out for. Trust us when we say that your budget will thank us later.
Here are a few questions that you should ask when determining your service agreement with your IT provider.
Services You Should Want
Once you’ve determined which services you currently have, you can contrast it with what you still need. Here is a list of go-to services that you can count on being solid investments for your organization.
Does your IT plan cover these important services? If not, reach out to K² Technologies! Our trained professionals want to help you maximize the return on investment that you get for your IT management. To learn more, reach out to us at 307-686-3025.